Frequently Asked Questions

 

What is General Grabba leaf?

Grabba Leaf is the name given to a range of our products derived from the natural tobacco leaf. The Grabba Leaf branding includes our flagship Natural Cigar Wraps, Whole Leaf, Gold Edition Cigar Wraps, and more.

All our leaf products are 100% Natural and do not contain any chemicals additives, flavoring or preservatives.

What is so special about Grabba Leaf Products?

Grabba Leaf is proud of attaining and maintaining the high quality of our products, a trait for which we are generally lauded by our customers. Our products are 100 percent natural from the farm to the factory where it is prepared and packaged, and into your hands!

Does Grabba Leaf Products Contain Nicotine?

Tobacco is scientifically known to contain nicotine, so it is therefore logical that Grabba Leaf’s 100 percent natural products will have this substance. Importantly, Grabba Leaf does not use any chemicals or  additives to increase nicotine levels

Why is the item i want no longer in stock?

We do our best to keep accurate product availability but sometimes products can fly off the shelves faster than we anticipate. If you have any questions concerning the availability of one of our items, you can reach out to our Grabba Leaf Customer Care representatives.

I cannot find a store that sells my favorite Grabba Leaf. What should I do?

Can I ship it to an address different from my billing address?

No, as an extra security step to ensure the validity of our orders and prevent fraudulent transactions, we have adopted a Ship to Billing only policy. All orders placed must be shipped to the billing address at the moment.

How soon will i get my order and what are the shipping options?

We know you’re excited to receive your Grabba Leaf — we are too! It typically takes 1-2 business days to process your order and our warehouse does not ship on Saturdays or Sundays. Once it ships, you’ll receive an email with your tracking number so you can track your order as it makes its way to your home. Depending on where you live, ground shipping takes anywhere between 3-8 business days to arrive to your door.

Express Options: At checkout, orders may ship via expedited service for an additional fee. The fee will vary according to your address and will take 1-3 business days to be delivered. All orders placed by 9AM EST Monday – Friday will process the same day, excluding holidays. Orders placed after 9AM EST Monday – Friday will be processed on the following business day.

Please note that no orders are processed over the weekend. Express shipping will be delivered by our partner carrier – USPS – up to three business days following the date of pick up. Shipping fees are non-refundable. Expedited and express shipping is available within the 48 contiguous U.S. & DC

Do i need to be for the package?

We don’t require a signature at the point of delivery.

I received the wrong item or order, what should i do?

Although not common, our staff are only human and we understand such situations could eventually occur. If that’s the case for your order, please rest assured we’ll make it right by you!

Please contact our Grabba Leaf Support Team (Monday to Friday 9am-3pm EST) immediately after your notice your order is wrong. We’ll get back to you as soon as possible and assist you in replacing the items that were incorrectly sent. Please note that products that were open/consumed will not be eligible for exchange.

I haven’t received my package what should i do?

All orders ships in 2-5 days after they are placed, and you will receive a confirmation email with the tracking number once it’s shipped. Regular Ground Shipping takes up to 8 business days and Express Shipping takes up to 3 business days for delivery.

If you have not received your package in the designated delivery time frame, we recommend reaching out to us immediately. You must reach out to us within 30 days from the date of mailing, if the package delivery surpasses the 30, we will be unable to file a claim with the shipping carrier, and therefore we will be unable to help retrieving your order. However, Grabba Leaf reserves the right to accept claims after that time frame.